Return & Refund Policy

At DigiTrix Enterprises, customer satisfaction is important to us. However, due to the nature of mobile accessories and electronic products, we follow a clear and strict return policy to ensure fairness for both customers and the business.

Eligibility for Returns

Returns are accepted only under the following conditions:

• The product is damaged at the time of delivery. (Video Proof is Required) 
• The product is defective or not working as described. (Video Proof is Required) 
• An incorrect product was delivered. (Video Proof is Required)

Any return request must be raised within 48 hours of delivery along with proper proof.

Non-Returnable Items

The following items are NOT eligible for return or refund:

• Products damaged due to misuse, mishandling, or improper installation.
• Items with physical damage, scratches, broken seals, or missing accessories.
• Used products or products not in their original condition.
• Change of mind, personal preference, or compatibility issues.
• Discounted, clearance, or promotional items.

Return Process

To request a return, customers must contact our support team with:

• Order ID
• Clear images or video of the issue
• Unboxing video (recommended for faster resolution)

Once verified, our team will inform you about the approval or rejection of the return request. The final decision rests with DigiTrix Enterprises.

Refund Policy

• Approved refunds will be processed within 7–10 business days.
• Refunds will be issued to the original payment method only.
• Shipping charges are non-refundable.

Replacement Policy

In eligible cases, we may offer a replacement instead of a refund, depending on product availability.

Contact Us

For any return or refund related queries, please contact our support team through the official contact details provided on our website.